QPANO

Terms & Conditions

Last Updated: 23 Sept 2026

These Terms and Conditions govern the relationship between the Service Provider and you as the Customer regarding use of visual design, 3D rendering, 3D interactive visualisation, as well as providing other Services as defined hereinbelow. By using the Website and placing an order, you acknowledge and agree to these Terms and Conditions and any additional agreements for the Services provided.

Your Service Provider is: QPANO LTD, Reg. No. SC831410, address: Orbital House 3 Redwood Crescent, Peel Park, East Kilbride, Glasgow, United Kingdom, G74 5PR.

  1. DEFINITIONS

    The following terms when used in these Terms and Conditions or any document referred to herein shall have the following meaning:

    “Agreement” - an agreement between the Customer and the Service Provider, consisting of these Terms and Conditions, along with any related policies or operating rules published on our Website or connected to the services, constitutes the complete agreement between you and us.

    “Confidential Information” – means any information which is marked as “Confidential” or “Proprietary” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to custom pricing and dates, business plans, data, strategies, methods, customer and customer lists, technical specifications, transaction data and customer data shall be deemed confidential.

    “Content” - means any digital materials, including images, visualisations, designs, renderings, text, audiovisual materials and other outputs produced by the Service Provider as a result of providing the Services.

    “Customer” – means the individual accessing or using the Website, Content, or Services, or the company, organization, or other legal entity on whose behalf such individual is accessing or using the Website, Content, or Services, as applicable.

    “Customer materials” – means all necessary information, files, concepts, architectural plans, drawings, blueprints, reference images, and brand guidelines provided by the Customer and required by the Service Provider to perform the Services.

    “Customer Support” – Service Provider’s customer support, which can be reached by sending a message through the “Contact Us” facility on the Website, in the System or by emailing the Service Provider at support@qpano.io or via any other means of communication provided by the Service Provider.

    “Restricted Countries” - means countries, territories, or jurisdictions subject to sanctions, restrictions, or prohibitions under applicable laws and regulations, including those imposed by the United Nations, the European Union, and the United Kingdom.

    Such countries may include, but are not limited to: Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions), Venezuela, Yemen and Zimbabwe.

    The list of Restricted Countries may be updated from time to time to reflect applicable laws, sanctions requirements, and the Service Provider’s internal risk policies.

    The Service Provider reserves the right to restrict or refuse the provision of Services to any jurisdiction based on applicable laws, sanctions requirements, or its internal risk assessment.

    “Website” – means the Service Provider’s website https://www.qpano.io/

    “Services” – means visual design, 3D rendering, 3D interactive visualisation and other services provided by the Service Provider under these Terms and Conditions.

    “System” – means a software solution developed by the Service Provider or its partners and used for the provision of the Services.

  2. SERVICE DESCRIPTION

    1. The Website provides access to the Services offered by the Company, including visual design, 3D rendering, 3D interactive visualisation and related services. The Services are custom-made and tailored to the Customer’s individual requirements.

    2. The Service Provider offers various service packages and budget-based options, which are displayed on the Website. For budget-based orders, the Customer selects a budget and describes their requirements. The Service Provider will perform the Services within the scope reasonably achievable for the selected budget. If the requested work cannot be completed within that budget, the Service Provider will contact the Customer to agree on an adjusted scope or an additional payment before proceeding with any work outside the originally selected budget.

    3. The Customer first must register an active account to make an order and complete the checkout process.

    4. If the Customer cannot find a standard package that meets their specific requirements, they may submit a custom request to the Service Provider. Following communication and agreement on the scope, timelines, and pricing (via email), the Service Provider shall generate a custom offer and make it available within the Customer’s registered account. The Service Provider will commence execution of the Service only after the Customer has accepted the custom offer and completed the payment process at checkout.

    5. The scope, timelines and specific details of each Service shall be determined based on the nature of the Customer’s request. Standard execution timelines are set out in Section 2.8, unless otherwise agreed with the Customer.

    6. The Services are provided in digital format and are not delivered instantly upon order confirmation.

    7. The Customer acknowledges that the Services involve custom work and therefore require time for execution.

    8. The execution of an order shall generally take from 7 to 30 business days, depending on the complexity and scope of the project. In the case of more complex projects, the execution timeframe may be extended and agreed individually with the Customer.

    9. Upon completion of the order, the Customer shall receive a notification via email. The final deliverables shall be provided via email and/or made available via a link provided in the email.

    10. If the final deliverables exceed standard file size limitations, the Company may provide access to the files via a secure cloud storage solution.

    11. The Service shall be deemed delivered once the final Content has been sent to the Customer via email or made available via a link or through the Customer’s account on the Website, regardless of whether the Customer accesses or downloads the Content.

  3. SERVICE LIMITATIONS

    1. The use of the Services is prohibited for individuals under 18 years of age. By using the Services, the Customer confirms compliance with these requirements. The Service Provider may request additional verification where reasonably necessary.

    2. The Customer agrees to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.

    3. The Customer shall be solely responsible for ensuring that the use of the Content complies with applicable laws, third-party rights, and platform requirements where such Content is used or implemented.

    4. The Service Provider does not guarantee that the Services will be available in all jurisdictions. Access to the Services may be restricted in certain countries in accordance with applicable laws, regulations, or internal policies.

    5. The Service Provider reserves the right to refuse, suspend, or terminate the provision of Services at its sole discretion, including in cases where:

      • The Customer provides inaccurate or incomplete information;
      • There are reasonable grounds to believe that the Services are being used for unlawful or prohibited purposes;
      • The Customer is located in or connected to Restricted Countries;
      • The requested Service falls outside the scope of the Service Provider’s business or risk acceptance criteria.

    6. The Customer shall be responsible for providing accurate, complete, and up-to-date information necessary for the provision of the Services.

  4. THE CONTENT

    1. The Service Provider assigns to you all rights necessary to use the Content, provided that you have made the respective payment and the Service has been delivered in accordance with these Terms and Conditions. This means that you can use the Content for any purpose, including commercial purposes, as long as you follow these Terms and Conditions. You are responsible for ensuring that the Content does not violate any laws or these Terms and Conditions.

    2. The Service Provider may use the Content to maintain and offer the Services, comply with applicable laws, and enforce our policies. We may use the Content and its derivatives to improve our Services.

    3. The rights to the Content are transferred to the Customer upon full payment and delivery of the final Content in accordance with Section 2.9 of these Terms and Conditions.

  5. ORDER LIMITATIONS AND CUSTOMER RESPONSIBILITY

    1. The Service Provider reserves the right to reject, limit, or cancel any order at its sole discretion. Because our digital services require a custom allocation of time, personnel, and resources, we may limit the volume of active projects or concurrent orders placed by a single Customer account, payment method, or billing address to ensure quality and manage our team’s capacity. In the event that we must change or cancel an order, we will attempt to notify you via the email address or billing information provided during the order placement process. Unless explicitly agreed upon in a separate B2B or agency partnership agreement, purchasing our Services for the purpose of unauthorized reselling, white-labeling, or subcontracting to third parties is strictly prohibited. We reserve the right to cancel any orders we suspect are placed for these purposes.

    2. It is your responsibility to provide accurate and up-to-date information for all orders made on our Website, including complete purchase and account details. You should also ensure that your account information, such as email address and payment card information, is promptly updated to avoid any issues with transactions or communication.

    3. The Service Provider reserves the right to verify Customer information, such as through the submission of proper documentation like an identification document, payment information, or alternative contact information. This verification process may commence upon the request of the Service Provider and the required documentation must be submitted within three (3) business days. Failure to provide the requested documentation within the specified timeframe may result in the suspension or termination of your account, as well as the cancellation of any pending orders.

  6. FEES AND PAYMENT

    1. All transactions for Services on the Website are processed in the euro (EUR), British pound sterling (GBP), and Australian dollar (AUD) as the primary currencies. Based on your geographical location and selected payment processor, you may have the option to pay in local currencies at checkout. If you choose to pay in other currency, our payment provider will automatically process the conversion using their current exchange rates. Be aware that your financial institution or payment card issuer may charge separate foreign transaction or currency exchange fees.

    2. The respective amount will be debited from your payment card at the moment you place your order and receive order confirmation. The execution of the Service will begin after payment confirmation.

    3. Your financial details are not stored by the Company. Payments are processed by third-party payment providers in accordance with applicable security standards.

    4. Additional fees may be charged by the Customer’s bank or payment provider. Such fees are the responsibility of the Customer.

    5. You are responsible for ensuring that all information provided for orders on our Website is accurate and current, including complete purchase and account details. Please update your account information, such as email address and payment card details, promptly to avoid issues with transactions or communications.

  7. REFUND AND CANCELLATION POLICY

    1. All refund and cancellation conditions are governed by the Refund & Cancellation Policy, which forms an integral part of these Terms and Conditions.

    2. By using the Website and placing an order, the Customer acknowledges and agrees to the Refund & Cancellation Policy.

    3. The Refund & Cancellation Policy is available on the Website.

  8. LIMITATION OF LIABILITY

    1. The Service Provider, its affiliates, representatives, directors, employees, suppliers, and licensors are not liable for any damages arising from the use of the Website, its content, the Content produced in the result of the Services, or materials accessible through the Website. This includes damages caused by errors, omissions, interruptions, deletion of files or emails, bugs, viruses, delays in operation or transmission, or any failure of performance, regardless of the cause. This applies to damages caused by events beyond the Service Provider's reasonable control, such as natural disasters, telecommunication failures, war, terrorism, strikes, government actions, and unauthorized access to the Service Provider's systems.

    2. Customers shall not be entitled to claim any indirect, special, incidental, consequential, punitive, or exemplary losses, including but not limited to damages for loss of goodwill, lost profits, theft or corruption of user information, inability to use the website, or any defamation, offensive or unlawful activities by any third party.

    3. Nothing in these Terms and Conditions shall exclude or limit any rights or remedies available to the Customer under applicable law. The Service Provider, its affiliates, agents, directors, employees, suppliers, or licensors shall not be held responsible for any personal injury or property damage arising from access to or use of the Website, the Content or other Services, any unauthorized access to or use of our secure servers and/or personal information stored therein.

    4. Under no circumstances shall the total liability of the Service Provider, its affiliates, agents, directors, employees, suppliers, or licensors exceed the amount paid to the Service Provider or its affiliates by the respective Customer. This limitation of liability applies regardless of the basis of the alleged liability, whether it is based on contract, tort, negligence, strict liability, or any other basis, and even if the Service Provider has been advised of the possibility of such harm.

  9. CUSTOMER’S OBLIGATIONS

    1. The Customer must provide all necessary information, files, concepts, architectural plans, drawings, blueprints, reference images, and brand guidelines (“Customer materials”) required by the Service Provider to perform the Services in a timely manner.

    2. The Customer is solely responsible for the accuracy, completeness, and clarity of the Customer materials provided. The Service Provider shall not be held liable for delays, errors, or additional costs arising from incomplete, inaccurate, or ambiguous instructions or materials.

    3. The Customer warrants that they own all necessary intellectual property rights, or have obtained the required licenses, permissions, and consents, for any Customer materials supplied to the Service Provider. The Customer guarantees that the materials provided do not infringe on the copyright, trademark, patent, privacy rights, or any other intellectual property rights of any third party. The Customer agrees to indemnify, defend, and hold the Service Provider harmless against any claims, damages, losses, or legal fees arising from an allegation that the Customer materials infringe upon third-party rights.

    4. The Customer shall not request the Service Provider to create visual content that is unlawful, defamatory, obscene, fraudulent, discriminatory, or otherwise highly offensive. The Customer agrees to use the final delivered content in a manner that complies with all applicable local, national, and international laws and regulations.

    5. The Customer is responsible for maintaining the confidentiality of their login credentials. The Customer must notify the Service Provider immediately of any unauthorized use of their account.

    6. You agree to defend and hold the Website, the Service Provider and its owners and employees harmless from any claims or demands made by a third party due to your breach of these Terms and Conditions or any terms referenced, or your violation of any laws or rights of a third party. If legal action is taken to enforce the terms of these Terms and Conditions, the Service Provider shall be entitled to recover all costs and fees related to the legal action, in addition to any other compensation granted by the court, if it is determined by a final verdict of a competent court that the Service Provider is the prevailing party.

  10. TERMINATION AND SUSPENSION OF SERVICES

    1. Termination. You may close your account and stop using the Website, the Content or any other Services at any time. The Service Provider may also terminate or suspend your access to the Website, the Content or any other Services if you do not comply with these Terms and Conditions or if the Service Provider is investigating suspected misconduct.

    2. Effect of Termination. Upon termination, you will lose the right to access or use the Services. The paid-up Content shall remain the property of the Customer. The Service Provider may also delete your account data as part of its data retention policy.

  11. PERSONAL DATA

    1. The Service Provider will use and process personal data held and provided by Customer or third parties to provide services to the Customer, improve quality of Services, obey laws and regulations, exercise its legitimate interests, and other purposes, including those specified in the Privacy Policy.

  12. INFORMATION ACCURACY AND AMENDMENTS

    1. It is possible that the information on the Website or within the Services may contain typographical errors, inaccuracies, or omissions in regard to service descriptions, pricing, promotions, service delivery timelines, and availability. The Service Provider reserves the right to correct any inaccuracies, errors, or omissions and to update or change information, or cancel orders as needed, without prior notice, even after the order has been submitted.

    2. The Service Provider can change these Terms and Conditions at any time. The Service Provider can also add, remove, or change Website content, or suspend or discontinue the Website. If there are changes to the Terms and Conditions, we will post a revised version on the Website. Please check for updates regularly. Your continued use of the Website and access to the Services after any changes have been posted to the Terms and Conditions will be considered as your acceptance of those modifications.

  13. CONFIDENTIALITY

    1. Both parties agree to limit their use of each other's Confidential Information to only what is explicitly permitted by these Terms and Conditions or by explicit authorization. Both parties agree to maintain the confidentiality of the other party's information and not to disclose it to any third parties.

    2. The commercial terms including but not limited to custom pricing, custom dates, and deliverables, shall be treated as Confidential Information by the other party. No reference to commercial terms should be made in any public statement or press release without prior consultation with the other party. There are exceptions to this confidentiality clause, including, but not limited to: (i) disclosures required by law, with sufficient notice to the other party for them to seek a protective order; (ii) disclosures made to legal counsel, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (iii) disclosures made in connection with an initial public offering or securities filing, provided confidential treatment is sought as appropriate; (iv) disclosures to accountants, banks, financing sources, and their advisors, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (v) disclosures made in connection with a merger or acquisition, provided confidential treatment is sought as appropriate and the recipient is informed of their obligation to maintain confidentiality with the same degree of care as other confidential information.

  14. APPLICABLE LAW & REGULATIONS, DISPUTE RESOLUTION

    1. These Terms and Conditions are governed by Scots law.

    2. We aim to resolve disputes promptly and fairly. If you have a concern, please contact our Customer Support email. If unresolved, formal complaints can be submitted to our respective office addresses, including your contact details, a description of the issue, and relevant documents.

    3. Unresolved disputes shall be first put to mediation, with costs shared equally. If further resolution is needed, the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims). If the Customer is a consumer, nothing in this Section shall affect any mandatory rights or remedies available to the Customer under applicable law.

    4. This process does not limit either party’s right to seek immediate legal relief in urgent cases, such as intellectual property violations.

This website uses cookies

We use cookies to keep you signed in and to remember your language and currency. With your permission we also measure how the site is used and how our campaigns perform. Choose the categories you are happy with — you can change your mind at any time. Read more in our Privacy policy.