FAQ
QPANO provides design, visualization, and other creative services for a wide range of projects. We work with both individual requests and more complex projects that may involve several creative disciplines.
You choose the service you need and place an order, providing the details and your preferences for the project. Once we receive your order, we review the information, clarify any details if needed, and start working on your project. You'll receive the final result once the project is complete.
Yes. Orders can only be placed by registered users.
QPANO packages are designed for projects with a defined scope. Each package includes a specific set of services and deliverables, so you can choose the option that best matches what you need. Additional options can be added where available.
If none of the available packages fit your project, you can submit a custom request. Tell us what you have in mind, and we'll review your requirements and discuss the best way to approach your project.
Most orders are completed within 7-30 business days, depending on the type, scope, and complexity of the work. For custom or more complex projects, the timeframe may vary and is agreed individually.
Our packages have fixed prices based on the services included. You can add available extras to your package if needed. For custom projects, the price is calculated individually based on the scope and requirements of the project.
You'll receive the completed work based on the services included in your order. If you have any specific requirements or preferences, you can add them when placing your order. For custom projects, the final result and any specific requirements are agreed individually.
If your order requires work beyond what is included in the selected package or service, we'll contact you to discuss the details. Any additional work and cost will be agreed with you before we proceed. If you prefer to stay within your original budget, we can adjust the scope of work accordingly and agree the changes with you before continuing.
Yes. If you need to change any details after placing your order, please contact our Support team as soon as possible. Depending on the status of your order, changes may affect the scope, price, or completion time.
Please tell us what you'd like us to create and share any preferences, requirements, or references you have. If you're not sure yet, just tell us what you have in mind.
We'll contact you via the email address registered with your account if we need any additional information or need to discuss your order.
Please contact our Support team and let us know what you're not satisfied with. We'll review your order and discuss the available options with you.
If your order is taking longer than expected, please contact our Support team and we'll provide you with an update. If your order is urgent, please mention this in the order details when placing your order.
Yes. If work has not yet started, you can request a cancellation by contacting our Support team. If work is already in progress, we'll review your request based on the work completed and our Cancellation & Refund Policy.